Payments & Safety

  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience (powered by Shopify) here.

  • For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

  • We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping

  • All of our framed prints are made to order and production begins once your order is placed. All orders typically take up to 5 days to process. Standard shipping times depend on your location and shipping method selected. You can typically expect delivery within 5-10 business days of placing your order.

  • All domestic (USA) shipping is free.

  • We currently do not ship internationally on a regular basis. However if you are interested in international shipping, please contact us via our Contact Page.

Warranty & Damage

  • Our prints and frames are subject to quality control and produced according to high standards.

    On rare occasions, an order may be damaged during shipping or have a framing defect. If you are not 100% satisfied with your order, please send us an email with your order # and photos of the damage, including the packaging, within 30 days of your purchase and we will happily replace your order.

  • If you are requesting a product replacement due to damage, you acknowledge and agree to the following: 1) photos of damaged products must clearly include the area of damage, the entire front of the frame and the barcode on the packaging; 2) photos of damaged products must be received by Westphoria within 30 days of the delivery date of the applicable order; 3) replacement of a damaged product may take up to 10 business days to complete; and 4) the delivery of a replacement product is subject to existing manufacturing capacity, inventory, availability and shipping times. 

Returns & Refunds

  • Because each piece of art sold by Westphoria is hand made to order (that is, printed and framed after you place your order), we do not provide refunds, returns or exchanges for orders. However, we will replace orders damaged in shipping.

  • When you place your order, we immediately start the production process. If you would like to request a change or cancellation, please contact us within 24 hours at hello@westphoria.com. We cannot guarantee that we will be able to cancel or change the order, but we will do our best.

Other

  • Absolutely. Please message us through the Contact page and we will follow up. We love to partner with those who curate spaces like interior designers, architects and other artists.

  • We sure do. Please let us know what colors, image types, locations, etc. you are looking for and we are happy to show you some options. You can scroll through our Instagram account to get an idea of other images we have available but haven't yet put on the site. Please go to the Contact page to send us a message.

  • I (Todd) obsessively monitor weather data to track swell, wind, clouds, tides, light and other factors to target the best opportunities for capturing unique and engaging images. I get in the water, almost always before sunrise, as much as my calendar and body allows. It could be many times a week if the conditions are right.

  • Absolutely. All of this imagery is captured with modern mirrorless cameras with high resolution and large image files, allowing for a range of print size options. Send us a note via the Contact page with questions or requests.

  • We use Sony cameras - currently the main camera is an A7R3 using three primary lenses: an 85mm f1.8, a 24-70mm f2.8 and a 70-200mm f4. All Sony lenses. I use Liquid Eye waterhousings. I am currently wearing a Mollusk 5/4/3 hooded fullsuit to keep moderately warm and Yucca swimfins to move with the ocean. More

  • We have many images from Carlsbad, Encinitas, North County San Diego, Laguna Beach, Newport Beach, Santa Barbara, Costa Rica as well as imagery from national parks (e.g. Yosemite, Death Valley, Zion, Glacier, Yellowstone, Alabama Hills, Mono Lake, The Wave in AZ, etc).